Return & Refund Policy
At Lumanonva, operated by Jiangxi Minhe E-commerce Co., Ltd., we want every customer to have a reliable and transparent shopping experience.
If you are not completely satisfied with your purchase, please review our return and refund guidelines below.
Order Cancellation ❌
You may request to cancel your order before it enters the processing or fulfillment stage.
If your cancellation request is approved, we will issue a full refund to your original payment method.
Once an order has entered fulfillment or has been shipped, cancellation may no longer be available.
To request a cancellation, please contact our customer support team as soon as possible:
Returns 📦
Eligible products may be returned within 30 calendar days after delivery.
To qualify for a return, the item must:
- Be unused and in its original condition;
- Include original packaging and accessories where applicable;
- Include proof of purchase or order confirmation.
Please contact our customer support team before sending any return.
Products returned without prior approval may not be accepted.
How to Request a Return 📝
To request a return, please contact our customer support team:
Please provide:
- Order number;
- Product name;
- Reason for return;
- Photos or videos of the product when applicable.
After reviewing your request, our team will provide return instructions and further assistance.
Return Address 📍
Please do not send returns directly to our business registration address.
After your return request has been approved, our customer support team will provide the appropriate return warehouse address and return instructions.
This helps ensure your return is processed correctly and efficiently.
Return Shipping Costs 🚚
For preference-based returns, including:
- Ordered the wrong item;
- Changed your mind;
- Personal preference reasons;
customers are responsible for return shipping costs.
For products that arrive:
- Damaged;
- Defective;
- Incorrect;
- Significantly different from the product description;
we will provide an appropriate solution, including replacement, refund, or return assistance at no additional cost.
Refunds 💳
After we receive and inspect the returned item, we will notify you regarding the refund decision.
Approved refunds will be issued to the original payment method within:
5–10 business days after the returned item has been received and inspected.
Please note that the time required for the refund to appear in your account may vary depending on your payment provider or financial institution.
Late or Missing Refunds ⏳
If you have not received your refund within the expected timeframe:
- Check your bank account or payment account again;
- Contact your payment provider;
- Contact our customer support team for further assistance.
Contact Information 📩
For questions regarding returns, refunds, or order assistance, please contact us:
Brand Name:
Lumanonva
Legal Company Name:
Jiangxi Minhe E-commerce Co., Ltd.
Customer Support Email:
service@lumanonva.com
Business Address:
Room 3, Floor 1, Building B-05-02-4,
Jiangxi Kubo Supply Chain Management Co., Ltd.,
Entrepreneurship Road, South of Datang Avenue,
Guixi Economic Development Zone,
Guixi City, Yingtan City,
Jiangxi Province, China