Shipping Policy
At Lumanonva, operated by Jiangxi Minhe E-commerce Co., Ltd., we are committed to providing clear, transparent, and reliable shipping information for our customers.
We work with trusted logistics partners and fulfillment facilities to process and deliver orders efficiently.
Order Processing Time 📦
Orders are typically processed within:
1–5 business days after payment confirmation.
Processing time begins after payment has been successfully confirmed.
Processing times may vary depending on:
- Order volume;
- Holidays;
- Promotional periods;
- Product availability;
- Other circumstances affecting order preparation.
Once your order has been shipped, you will receive a shipping confirmation email containing tracking information.
Estimated Delivery Time 🌎
After shipment, the estimated delivery time is:
10–20 business days
The total delivery timeframe includes:
- Order processing time;
- Shipping transportation time.
Actual delivery times may vary depending on:
- Destination country or region;
- Local delivery services;
- Customs procedures;
- Carrier conditions;
- Other circumstances outside our reasonable control.
Please note that customs clearance or local delivery delays may affect the final delivery date.
Shipping Fees 💳
We currently provide standard shipping options.
Standard Shipping Fee: $2.99 USD
The final shipping cost will be displayed during checkout before payment confirmation.
Shipping fees may vary depending on:
- Destination;
- Selected shipping method;
- Order details.
Fulfillment and Shipping Origin 📍
Orders may be fulfilled from our own facilities or trusted partner facilities depending on:
- Product availability;
- Inventory location;
- Delivery destination.
We do not guarantee that all orders are shipped from a specific location, as fulfillment arrangements may vary depending on inventory availability and destination requirements.
Tracking Your Order 🔎
After your order has been shipped, you will receive a shipping confirmation email containing your tracking information.
Please allow some time for tracking information to become available after shipment.
If you have questions regarding your shipment, please contact our customer support team:
International Shipping 🌍
We provide international shipping where available.
Shipping availability may vary depending on:
- Destination restrictions;
- Carrier availability;
- Customs requirements;
- Other logistical limitations.
If we are unable to ship to your location, our customer support team will contact you regarding available options.
Delayed or Lost Packages ⏳
If your tracking information has not been updated for an extended period or your package appears to be delayed, please contact us.
Please provide:
- Order number;
- Tracking number;
- Relevant shipping details.
Our team will review the situation and provide appropriate assistance based on the circumstances.
Updating Your Shipping Address 📝
If you need to change your shipping address, please contact us as soon as possible after placing your order.
Address changes can only be requested before your order enters processing or shipment preparation.
Once an order has been shipped, we may not be able to update the delivery address.
Customers are responsible for ensuring that all shipping information entered during checkout is accurate and complete.
Shipping Address Information 📍
Your shipping address may be different from your billing address.
Customers are responsible for ensuring that all shipping information entered during checkout is accurate and complete.
Incorrect or incomplete shipping information may result in delivery delays.
Order Processing Schedule 📅
Orders are processed during regular business days.
Orders placed on weekends or public holidays will normally begin processing on the next available business day.
Contact Information 📩
For questions regarding shipping, order delivery, or tracking information, please contact us:
Brand Name:
Lumanonva
Legal Company Name:
Jiangxi Minhe E-commerce Co., Ltd.
Customer Support Email:
service@lumanonva.com
Business Address:
Room 3, Floor 1, Building B-05-02-4,
Jiangxi Kubo Supply Chain Management Co., Ltd.,
Entrepreneurship Road, South of Datang Avenue,
Guixi Economic Development Zone,
Guixi City, Yingtan City,
Jiangxi Province, China